At Moccamenia Cafe, we are committed to providing you with the finest coffee, culinary delights, and an exceptional experience. If, for any reason, you are not completely satisfied with your purchase from our online store, please review our Returns Policy below:
We accept returns on products that are unopened, unused, and in their original condition. Returns are eligible within 30 days from the date of purchase.
To initiate a return, please contact our Customer Service team at [Customer Service Email] or [Customer Service Phone Number] to request a Return Authorization (RA) number. Include the RA number on the return package. Ship the product(s) back to us in the original packaging, along with a copy of your order receipt.
Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item shipped or damaged product). We recommend using a trackable and insured shipping method for your return.
Once we receive and inspect your return, we will process a refund to the original payment method. Refunds may take up to [X business days] to appear on your account, depending on your financial institution.
We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
If you receive a damaged or incorrect item, please contact us within [X business days] of receiving your order. We will provide instructions for returning the item and arrange for a replacement or refund.
We do not accept returns on perishable items, including food and beverages.
For all return inquiries or to request a Return Authorization (RA) number, please reach out to our Customer Service team at [Customer Service Email] or [Customer Service Phone Number].
Moccamenia Cafe reserves the right to update or modify this Returns Policy at any time. Please review our policy periodically for any changes. We are here to ensure your satisfaction with our products and services. If you have any questions or concerns about our Returns Policy, please do not hesitate to contact us. Your feedback is important to us, and we are committed to providing you with the best possible experience at Moccamenia Cafe.
